Terms and conditions
TERMS AND CONDITIONS
This wholesale e-shop is intended solely for the purchase of goods for resale purposes (i.e., it is intended for companies and individual entrepreneurs purchasing goods for resale or business activities).
By confirming an order, the buyer accepts these terms and conditions and confirms that they are acting as a business entity.
These terms and conditions apply to purchases in the online store accessible at the website www.ourbaby.cz, operated by Babynabytek s.r.o.,
with its registered office at Bukovec 259, 739 85 Bukovec,
ID number: 29441102,
registered in the Commercial Register under file no. C 53377, maintained by the Regional Court in Ostrava,
for the sale of goods through the online store located at www.ourbaby.cz.
The relationship between the buyer and the seller is governed by these terms and conditions or the relevant provisions of the Commercial Code.
Purchases made in violation of these terms and conditions are not covered by any warranty or other guarantees.
Prices are listed without VAT.
Registration and Access to the B2B Portal
1.1 To make purchases on our B2B e-shop, registration is required and available only to business entities with a valid business license. During registration, the buyer must provide accurate information, including a valid company ID and VAT number. This information will be verified, and upon approval, the buyer will be included as one of our wholesale partners.
1.2 Once the registration is approved, the buyer will have access to wholesale prices and the ability to place orders.
Electronic Invoicing
Since June 1, 2015, we no longer send invoices in printed form. We only print a delivery note, which is sent together with the order. This delivery note is used by our staff to accurately process the order. Invoices, including all previous invoices, can be found in your personal profile and are also sent to the email provided during registration.
Electronic invoicing is a modern, eco-friendly, simple, and efficient way of transferring tax documents.
Benefits:
- Easy traceability,
- Clarity,
- Space-saving for archiving,
- Compliance with Czech laws,
- Environmentally friendly.
By placing an order, you agree to the use of electronic tax documents. You may choose to print the document or keep it in electronic form in your personal profile.
If you need to display purchase prices on the delivery note, we can enable this setting based on your individual written request.
Orders and Delivery Terms
3.1 A purchase contract is concluded upon the buyer's order confirmation through the e-shop. The seller will confirm receipt of the order by email.
3.2 The minimum order value for wholesale purchases is CZK 1,000. If the order value does not reach this amount, a handling fee of CZK 50 will be charged.
3.3 The delivery time usually ranges from 2 to 10 working days, depending on product availability. If the delivery time is longer, the buyer will be informed.
3.4 The seller arranges the transport of goods through contracted carriers. Shipping costs are specified at the time of order.
3.5 Ownership of the goods passes to the buyer only after full payment of the purchase price. The seller remains the owner of the goods until they are fully paid for by the buyer. However, the risk of damage to the goods passes to the buyer upon their acceptance. Damage to the goods occurring after the risk transfer to the buyer does not affect their obligation to pay the purchase price, unless the damage was caused by the seller’s breach of duty.
We strive to ensure the fastest possible delivery from the time of ordering. If you order goods that are in stock, we will ship them throughout the Czech Republic within 48 hours on business days.
For deliveries within the Czech Republic, we use both parcel and pallet transport:
- Parcel transport – Zásilkovna, GLS*, and PPL
- Pallet transport – PPL (DHL)
The shipping cost is dynamically calculated based on the number of packages (weight and size) in the shopping cart (a children's bed may consist of two or more packages). We always try to find the most affordable transportation while maintaining expected quality.
*GLS Shipment Tracking - For shipments delivered by GLS, their status (in the tracking history) may appear as "not yet handed over for transport - data received, awaiting handover" for 2-3 days. However, the shipment is already in the carrier's care. Delivery typically occurs within 2-4 business days from the time of the automatic dispatch email.
If you choose to pay by bank transfer, we will ship the goods once the amount is credited to our account.
In rare cases, delivery may be delayed. If this happens, we will contact you and arrange the next steps (e.g., information on product availability, alternative offers, or order cancellation). We reserve the right to withdraw from the contract if the goods are unavailable from the supplier. If the goods have already been paid for and the order is canceled, we will refund you within seven days of agreeing to the cancellation.
An order is considered a proposal for a purchase contract, which is concluded by the delivery of goods. The validity of an electronic order is subject to the correct completion of all required fields in the order form.
If you choose to pay by bank transfer, the goods will be reserved for you for seven days. If the full amount, including postage, is not credited to our account within this period, the order will be canceled, and the goods will be returned to sale.
For larger shipments, we send goods via pallet transport. If the customer does not accept the pallet shipment, transportation costs will be charged according to the DPD price list.
Prices and Payment Terms
5.1 Prices listed on the B2B e-shop are without VAT. The appropriate VAT rate will be added during invoicing as per applicable regulations.
5.2 Payment for goods is made by bank transfer based on the invoice issued by the seller. The standard invoice payment term is 14 days unless otherwise agreed.
5.3 The seller reserves the right to request advance payment for new customers or specific orders.
5.4 In the event of invoice payment delay, the seller is entitled to charge late payment interest according to statutory provisions.
If you qualify for a turnover discount, your prices will reflect the discount. Prices in the price list are a proposal for a purchase contract and are shown without VAT. The shopping cart will also display the price including VAT. By placing an order, you agree to the terms and conditions.
Returns
For returns, please contact us at info@ourbaby.cz.
Warranties and Complaints
7.1 All products are covered by the standard warranty in accordance with the current provisions of the Commercial Code.
7.2 The buyer is obligated to inspect the goods upon receipt. If any obvious defects are discovered, they must be reported to the seller within three business days of delivery.
7.3 Complaints must be submitted in writing to the seller’s email address, specifying details of the defect and including supporting documentation (e.g., photos, defect description).
7.4 Complaints will be processed in accordance with applicable legal regulations, with justified complaints being resolved by repair, replacement of goods, or refund of the purchase price.
For complaints, contact us at: info@ourbaby.cz
Images and Texts
Some product photos are for illustration purposes only, and the color or details of the product may slightly differ. Product dimensions may vary by up to ±2 cm.
Consent to Receive Commercial Communications
You consent to receive commercial communications in accordance with Act No. 480/2004 Coll.
Discounts
Discounts are handled individually in agreement with the specific business partner.
Costs of Using Remote Communication Tools
The buyer agrees to the use of remote communication tools when concluding the purchase contract. Costs incurred by the buyer when using remote communication tools in connection with the conclusion of the purchase contract (internet connection costs, phone call costs) are borne by the buyer.
Data Protection
13.1 Information about the buyer is stored in accordance with applicable Czech legislation, particularly Act No. 101/2000 Coll., on the protection of personal data. By concluding the contract, the buyer consents to the processing and storage of their personal data in the seller's database until the buyer expresses disagreement in writing. The buyer has the right to access, correct, and exercise other legal rights concerning their personal data. Personal data may be deleted from the database upon the buyer's written request. Buyer’s personal data is fully protected against misuse.
The seller does not disclose buyers’ personal data to any other person. The exception is external carriers, who receive buyers’ personal data in the minimum extent necessary to deliver the goods. Individual contracts are archived in electronic form and are accessible only to the store operator.
The seller may process "cookies" with the buyer's consent to facilitate the provision of information society services, in accordance with Directive 95/46/EC on the purpose of “cookies” or similar tools, ensuring that buyers are aware of information stored on their end devices. Buyers have the option to refuse the storage of “cookies” or similar tools by activating the anonymous browsing feature in their browser.
Final Provisions
14.1 These terms and conditions are valid from October 1, 2024. The seller reserves the right to change them. Buyers will be informed of any changes by email or by publication on the website.
14.2 All contractual relationships not explicitly covered by these terms and conditions are governed by the relevant provisions of the Civil Code and other applicable legal regulations.
14.3 For any questions or concerns, the buyer may contact the seller's customer support.
These terms and conditions apply in the version listed on the seller's website on the day the purchase contract is concluded. The consumer's order, once confirmed by the seller as a concluded contract, is archived for fulfillment and further record-keeping, and its status is accessible to the buyer. The contract can be concluded in Czech.
By making a purchase, the buyer agrees to receive commercial communications. These terms and conditions allow the consumer to archive and reproduce them. Upon entering into the purchase contract, the buyer accepts all provisions of these terms and conditions as effective on the date of order submission, including the price of the ordered goods stated in the confirmed order, unless otherwise explicitly agreed in a specific case. If the relationship established by the purchase contract includes an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This does not affect the consumer’s rights arising from generally binding regulations.
If any provision of these terms and conditions is invalid or ineffective, or becomes so, a provision whose meaning is as close as possible to the invalid provision shall replace it. The invalidity or ineffectiveness of one provision does not affect the validity of other provisions. Any changes or amendments to the purchase contract or the terms and conditions require a written form. A sample form for contract withdrawal forms an attachment to the terms and conditions. The seller reserves the right to make changes to these terms and conditions. Such changes do not apply to orders completed before the changes take effect.
In the event of a consumer dispute arising from a purchase contract or service contract between us and the consumer, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court dispute resolution to the designated entity for out-of-court consumer dispute resolution, which is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, website: adr.coi.cz. The consumer may also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.
Changes to the terms and conditions become effective upon their publication on the website.
According to the Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer. The seller is also obliged to register the received revenue with the tax administrator online; in case of a technical failure, no later than within 48 hours.
Seller's contact details:
- Warehouse/operation: Babynabytek s.r.o., Bocanovice 116, Bocanovice 73991
- Registered office: Babynabytek s.r.o., Bukovec 259, 739 85 Bukovec
Published on October 1, 2024.
